Last updated: October 14, 2026

This Shipping & Returns Policy explains how Elife Home fulfills wholesale, trade and project orders, and under what conditions returns, replacements and refunds are handled. Because most items are made-to-order for B2B buyers, please review this page before placing an order. If anything is unclear, contact us at sales@elifehomedecors.com.

1. Shipping methods

  • Sea freight (LCL / FCL): the default and most cost-effective option for wholesale furniture and mirror orders, shipped to the nearest seaport or to your door, depending on the Incoterms agreed on your proforma invoice.
  • Air freight / express courier: available for samples, spare parts or urgent small orders (DHL, FedEx, UPS, etc.), quoted on request.
  • Trade terms: we commonly work on FOB, CIF, CFR or DDP. The exact term, destination and freight responsibility are stated on each quotation and proforma invoice.

2. Lead time & delivery estimates

  • In-stock items: dispatched within roughly 3–7 business days after payment is confirmed.
  • Made-to-order / custom items: production usually takes 15–35 days depending on quantity, materials and customization.
  • Transit time: approximately 18–40 days for sea freight (varies by destination port and schedule), and 4–10 business days for air/express shipments.

Total delivery = production lead time + transit time + your local customs clearance. These are estimates; port congestion, customs inspection, weather or force majeure may cause delays outside our control. We share the booking confirmation and container/tracking number as soon as the cargo is dispatched.

3. Shipping costs

Freight depends on volume (CBM), gross weight, destination and the agreed Incoterm. Your sales contact provides a confirmed freight quote before you pay. Under FOB/CFR/CIF terms, destination port charges, import duties, taxes and local delivery are the buyer’s responsibility unless DDP is quoted in writing.

4. Damage & loss in transit

  • All shipments are packed in export-grade cartons (and wooden crates/pallets on request) and fully insured against loss or damage under CIF/DDP terms.
  • Please inspect the goods in the presence of the carrier and photograph any damage before signing the delivery receipt.
  • Report visible damage or shortage within 7 days of receipt, with photos of the outer packaging and the affected products. We will file the insurance/claim and arrange replacement parts, replacements or a credit according to the outcome.

5. Returns & refunds

Because Elife Home primarily sells made-to-order and customized B2B products, returns are handled by category rather than as a fixed retail restocking window.

5.1 Returns we accept

  • Manufacturing defects or items not matching the confirmed specification (wrong size, finish or model as stated on the PI): report within 14 days of receipt. We cover the cost and arrange free replacement parts, replacements or a refund for the affected items.
  • Transport damage reported within 7 days as described in section 4.
  • Standard, non-customized in-stock items returned unopened and in original condition: requests accepted within 14 days of receipt, subject to a restocking fee (typically 15–20%) and return freight paid by the buyer, unless the return results from our error.

5.2 Items that cannot be returned

  • Customized, OEM/private-label or made-to-order products (custom dimensions, finishes, materials, logos or packaging) once production has started, except for confirmed defects or our specification error.
  • Items damaged through improper installation, handling or storage after delivery.
  • Clearance, sample-sale or final-sale items, which are sold as-is.

6. How to request a return, replacement or refund

  1. Email sales@elifehomedecors.com within the time window above, quoting your order/PI number.
  2. Attach photos or a short video clearly showing the issue, plus the outer packaging for transit damage.
  3. We confirm eligibility within 2 business days and send return/replacement instructions and the destination address. Please do not ship goods back without a confirmed authorization, as unauthorized returns may be refused.
  4. Approved refunds are processed to the original payment method within 7–14 business days after the returned goods are received and inspected (or immediately, in the case of confirmed non-shipment or our error).

7. Order changes & cancellation

  • Changes to specifications or quantity are free before production begins.
  • Cancellations of made-to-order orders after production has started may incur a material/production charge proportional to progress; in-stock orders can be cancelled before dispatch at no charge.

8. Need help?

Elife Home — wholesale home decor, furniture and mirrors for distributors, retailers and hospitality projects worldwide.

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